Can I pay upon delivery?
Yes, Rawaea Perfumes Brokers Store provides the possibility of payment upon delivery through the shipping company.
Are there cases in which I will not be able to return any of the products?
There are a number of specific situations where a product cannot be returned:
If I receive an item that is not working properly/damaged, how can I get my money back?
When you receive the item in a damaged condition or not working properly, you can then return the item to us in the same condition that you received it and in the same original packaging. As soon as we receive the item, we will examine it, and if it is found that there is a defect or damage in it, we will immediately begin procedures to return your money to you, whether the money you paid for the item or the amount paid to ship that item and deliver it to you.
The item I received was not the same item I ordered, how can I return it?
In this case, you can return the item in the same condition and packaging in which you received it and send it to us. As soon as we receive the item, we will immediately begin procedures to return all the money you paid to you.
I changed my mind and no longer want the item I purchased, can I return it? how?
Of course, you can return that item that you no longer want, as we understand the buyer’s right to get exactly what he wants from the goods he wants, in addition to his right to change his mind regarding his purchase of an item.
In this case, all you have to do is contact us to cancel your order and we will refund your money in full if you have received the item. You will be able to return it within 5 days from the date you received it.
How can I obtain a bill of lading after registering my order on the Rawaie’ Al Waseet Al Perfumes store?
One of our employees will contact you to confirm your order by phone, then after this call you will receive an SMS message on your mobile phone with your shipment number.
