Fees and shipping methods for Rawaea Perfume Brokers Store:
Within the city of Riyadh:
Delivery company: store representative
Delivery value:
- Free if the order value exceeds 489 Saudi riyals.
- 24 Saudi riyals if the order is less than 489 Saudi riyals.
Delivery time: within 48 working hours.
Other cities in Saudi Arabia:
Shipping company: SMSA
Shipping value:
- Free if the order value exceeds 489 Saudi riyals.
- 24 Saudi riyals if the order is less than 489 Saudi riyals.
Shipping time: within 3-5 business days.
Shipping to Gulf countries (UAE, Kuwait, Bahrain, Oman):
- Shipping cost: 65 Saudi riyals
- Shipping time: within 3-7 business days.
Important Notes:
- The store is not responsible for modifying the address, and the shipment is delivered based on the address entered by the customer.
- The order is delivered to the shipping company within three working days.
- Shipping time given is approximate and may take up to 5 days.
- Shipping time is calculated after the order is delivered to the shipping company.
- The store has the right to change the shipping company if this serves the interest of the order (to speed up the shipping process, for example).
- The customer cannot modify or cancel the order after it has been shipped.
- The customer must follow up the order with the shipping company after it is shipped to ensure it is received on time.
- If a message with the tracking number is not received, the customer must contact the store to obtain it.
- The store is responsible for compensation for shipment delays caused by the shipping company only if the address is clear and complete.
- If the shipping company changes the destination without the customer's permission and does not correct the situation on time, the customer will be compensated for the full shipping price only if the address is clear.
- The customer must inform the store within 3 working days via the approved means of communication if the shipment is not received within the specified period.
- The store bears full responsibility for compensating the shipment if it is lost (permanently).
- If the shipment is returned to the store, the store is responsible for returning it to the customer or compensating him only if the return is due to the shipping company’s negligence (the negligence does not include transferring the shipment to the branch).
- The problem between the customer and the store will be resolved within 3 working days.
- The store has the right to dispose of the shipment if the customer does not contact us within 3 working days.
