These conditions were put in place for your protection and to clarify the method and rules of operation of the Rawaa’a Perfumes Brokers Store regarding returns and exchanges:
Regarding returns, we regret to say that cosmetic products cannot be returned or exchanged except in the following cases:
1- When the customer receives the product and an error occurs in the type of product sent, the customer will be compensated either with the value of the product or the real product will be sent, if any, at the store’s expense. The customer must verify and review the purchase invoice and match it with the products that arrived to him from the store before using them and opening the products’ cellophane. For using the product and opening the original cellophane, the customer will not be compensated any amounts, according to the policies for selling perfumes and cosmetic products globally.
2- In the event that there is any defect in the product or a wrong product is delivered to you from the Rawaa’a Perfumes Brokers store, we compensate the customer by having the customer return the wrong product to us and we either return the amount to the same account or the credit card from which it was transferred or deliver the correct goods according to the required purchase invoice for free. .
3- If a product is returned, it must be within 7 days from the date of receipt with the invoice present, and the product must be in its original condition and the perfume is unopened (presence of the original perfume sulfon). Any product other than that will not be accepted, and the customer will bear the fees for returning the product.
4- It will not be accepted to return any product that has been used and the product has been opened or arrived in a non-original condition.
5 - If the customer wants to exchange the product without a defect in the product and the perfume has not been opened (the original cellophane is present), the store is not responsible for paying the shipping costs for the return, in addition to the customer bearing the costs of shipping the replacement piece again and the fees for returning the product to the store.
6- In the event that the order has been shipped to the customer and he wants to cancel the order and recover the order amount while it is on the way to him and he does not receive the order, the customer will bear the fees for returning the shipment, and the shipping amount will be deducted from the total order and the amount will be returned to the customer’s account after receiving the shipment from the shipping company within a maximum period of 15 days from the date of receipt. From the shipping company. The customer will be notified when necessary in the event of a delay in receiving the order and delivering it to the shipping company for more than 15 days. The customer has the option of agreeing or rejecting the delay and refunding the amount.
In order to ensure your safety, Rawaa’ Al Wawasat Perfume Store does not allow the return or exchange of its products, except in the following cases only:
Products that arrive to you are damaged or defective.
A product arrives that is different from your order.
To return a damaged/defective product or one sent by mistake, we are happy to communicate with customer service by calling or sending via WhatsApp the number 533819005 or sending an email with the shipment number to [email protected]
You can exchange/return damaged/defective product within 7 days of purchase.
The product must be in the same condition as it was received, without any change in shape or appearance, and has not been used.
We work to satisfy you, so the return/exchange period may take 10 working days from the date of receipt of the product.
The amount will be refunded for the damaged/defective product after it reaches us and its condition is verified, and the amount is transferred to you.
Exchange policy:
1. Without prejudice to the contractual and statutory provisions of the warranty, the consumer has the right to replace the product provided to him from (Rawae’ Al Waseet Al Perfume Store) within the seven days following the date of receipt of the product, and he is not entitled to replace the product after the seven days have passed.
2. In order to replace the product, it is required that the product be in good condition and that the consumer has not used the product or obtained any benefit from it. (Rawaea Perfumes Brokers Store) has the right to inspect the product before replacing it to ensure its safety.
3. The consumer has no right to replace the product in the following cases:
· If the product was manufactured at the request of the consumer or according to specifications specified by him, with the exception of products that have a defect or that violate the specifications specified by the consumer.
· If the product is video tapes, CDs, CDs, or information programs that have been used.
· If the product is newspapers, magazines, publications, books, or anything else considered literature.
· If a defect appears in the product due to consumer misuse.
· If the contract deals with providing accommodation, transportation, or feeding services.
· If the contract deals with the purchase of software download products via the Internet.
Article Fifteen - Return Policy:
1. Without prejudice to the contractual and statutory provisions of the warranty, the consumer has the right to cancel the contract and return the product provided to him from (Rawae’ Al Waseet Al Perfume Store) within the seven days following the date of receipt of the product, and he has no right to that product after the seven days have passed.
2. In order to return the product, it is required that the product be in good condition and that the consumer has not used the product or obtained any benefit from it. (Rawaea Perfumes Brokers Store) has the right to inspect the product before returning it to ensure its safety.
3. The consumer has no right to return the product in the following cases:
· If the product was manufactured at the request of the consumer or according to specifications specified by him, with the exception of products that have a defect or that violate the specifications specified by the consumer.
· If the product is video tapes, CDs, CDs, or information programs that have been used.
· If the product is newspapers, magazines, publications, books, or anything else considered literature.
· If a defect appears in the product due to consumer misuse.
· If the contract deals with providing accommodation, transportation, or feeding services.
· If the contract deals with the purchase of software download products via the Internet.
4. If the provisions of the aforementioned return policy are met; The consumer has the right to cancel the contract and return the product to (Rawaea Perfumes Brokers Store) with a refund of the amount paid.
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